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Resort Policies

If you have any questions that are not addressed below, please feel free to email us at Austin.reservations@miravalresorts.com.

SAFETY & SANITATION PROTOCOLS

Miraval has been establishing new safety measures and protocols in collaboration with leading health and sanitation experts. Every decision, new process, and procedure has been made with the safety of our guests and colleagues top of mind.

The Miraval experience has always been about choice, and meeting you where you are. We want you to have as much information available as possible as you make your Miraval reservation and craft your itinerary. Some things will look different, but the core experience will remain the same. To start, all wellness activities will require advance sign up to ensure physical distancing and proper sanitation between classes.

Masks will be required in certain areas. Housekeeping will only be available upon request.

To learn more about what to expect during you stay, click here.

 

MIRAVAL MODE – Cell PHONE & DIGITAL DEVICE POLICY

MIRAVAL IS A DIGITAL DEVICE-FREE PROPERTY. 

DIGITAL DEVICES INCLUDE YOUR CELL PHONE, E-READER, TABLET, CAMERA, LAPTOP, BLUETOOTH SPEAKERS, HEADSETS, AND SMART WATCHES. 

Mindfulness is the core of the Miraval philosophy. In everything we do, we encourage our guests to live in the present moment, conscious of the unique intersection of mind, body and spirit. In order to foster a tranquil environment for all our guests, please understand and adhere to “Miraval Mode” during your visit with us.

MIRAVAL MODE is allowing yourself to unplug and be present. Miraval guests are required to unplug from all digital devices, including your cellphone, e-readers, tablets, and focus on living in the present moment and being aware of your surroundings. Leave your phone in your cell phone sleeping bag your receive at check-in, place it in its cell phone “bed” and enjoy living in the now. We understand that you may want to capture your experience on your phone camera, please do, but be mindful of the other guests on property. If you do need to use your digital device outside of your room, we will show you the designated areas on property where device usage is permitted. Please keep your devices and notifications on silent or in airplane mode.

During your visit you may notice some our colleagues on cellular devices – rest assured this is our means for taking care our guest’s needs and maintaining our beautiful property.

Also, in consideration of those around you, please refrain from using digital devices to take notes in lectures/workshops. Complimentary notepads and pens are provided for your convenience.

I understand that I may be approached by a Miraval staff member to terminate cell phone usage in areas not designated for digital devices. I will be mindful of guests around me when using it in designated cell phone areas.

 

AGE REQUIREMENTS

Miraval welcomes guests who are 18 years of age or older.

 

RESORT CREDITS

If your package includes resort credits, you may apply them toward any fee-based experience during your Miraval visit. Resort credits can be used for spa services, private sessions and classes and activities that have fees. These credits cannot be transferred between guests or toward future visits, toward purchases in the restaurant/bar, boutique and retail stores, online store, or toward tuition fees for Miraval immersions.

Book your fee-based experience prior to arrival by calling 800.815.3949 or during your stay with Guest Services.

 

GRATUITIES & TIPPING

Miraval is a non-tipping resort property. We believe a “no tipping” policy is essential to a mindful guest experience. Once you arrive at Miraval, a friendly “thank you” or note on a guest comment card is the best tip you can give and the only one we allow.

 

PETS

As much as we love pets at Miraval, there is a no pets policy on our property. We can refer you to a great local pet boarding home for the duration of your stay. Service animals* are the only pets allowed on property and must be under control and on a leash at all times when outside your guest room. Guests who require service animals must inform a Miraval Advisor that they are bringing a service animal prior to arrival.

*Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. Guests may be asked what work or tasks the animal has been trained to perform. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA.*

SMOKING

Miraval is a smoke-free environment and we ask that you refrain from smoking in your guest room and all public areas. A fee of $375 will be assessed to remove smoke odor found in guest rooms. Villa rentals may be more. As the safety and efficacy of e-cigarettes have not been fully studied, this policy applies to e-cigarettes as well.

 

DEPOSIT & CANCELLATION POLICY

An advance deposit of 50% of your total stay package is required to guarantee your reservation. We are extending a flexible cancellation policy (up to 24 hours prior to arrival) and not forfeiting deposits should you need to cancel.

Please be aware that Miraval requires 4 hours notice to change or cancel any fee-based activities, private sessions, spa services and complimentary classes that require advance sign-up due to limited space, to avoid a fee being charged to your account. We utilize cancellation policies to ensure that all guests who would like to participate in specific activities are able to do so. State tax fees are applied to all fee-based activities.

Cancellations under 4 hours to fee-based activities, private sessions and spa services will be considered a no show and the entire session or service will be charged to your account.

 

TAXES & RESORT FEES

Package rates are exclusive of a 23% resort charge and applicable taxes of approximately 15%. All paid for classes, workshops, and programs will be taxed at 8.25%. Retail purchases, a la carte food and beverage purchases and other services scheduled in addition to what is included in your package are subject to applicable taxes.